Ez115 Privacy Policy — Malaysian User Data Protection
Last updated: 2026. This policy describes how ez115 handles your personal information transparently and responsibly.
1. Information We Collect
When you register and use the ez115 platform, we collect several categories of information to ensure the service runs smoothly, securely, and in line with your needs as a Malaysian user. The types of information collected include:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and a hashed password. This information is used to verify your identity and enable secure access to your ez115 account.
Device & Browser Information
We automatically record technical information when you access the platform, including device type, operating system, browser version, IP address, and usage log data. This information helps us identify technical issues and improve platform performance.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we retain transaction records including the payment method used (FPX, DuitNow), transaction amounts, and processing status. We do not store your credit card details or full banking credentials — sensitive financial information is handled by third-party payment processors that have been security-verified.
Platform Usage Data
We analyse usage patterns such as pages visited, session duration, games played, and betting preferences. This data is used in aggregated form to improve the user experience and platform content.
2. How We Use Your Information
Ez115 uses collected information solely for legitimate purposes directly related to platform operations. Your data will not be used beyond the scope outlined below:
- Verifies user identity and prevents fraud during the registration and login process.
- Processes MYR deposits and withdrawals accurately and securely.
- Providing effective customer support when you contact us with queries or complaints.
- Sends important account-related notifications such as transaction confirmations and security alerts.
- Complying with legal and regulatory requirements applicable in Malaysia, including anti-money laundering obligations.
- Improving platform features and content based on analysis of anonymised usage data.
Ez115 will not sell, rent, or disclose your personal information to third-party marketing parties for advertising purposes without your explicit consent.
4. Data Storage, Security & Sharing
Storage & Security
All ez115 user data is stored on servers protected by encryption and strict access controls. We use HTTPS protocols for all communication between your device and our servers, ensuring that data in transit cannot be intercepted by third parties.
Passwords are stored in hashed format using industry-recognised algorithms — no one, including ez115 staff, can read your password in its original form. Sensitive financial data is stored in accordance with the security standards established for payment processing.
Sharing with Third Parties
Ez115 shares user data with third parties only in the following limited circumstances:
- Payment Processors: To process transactions in MYR via FPX and DuitNow, the required information is shared with authorised payment processors and is subject to strict confidentiality agreements.
- Legal Requirements: Where required by Malaysian law, a court order, or a directive from a lawful authority, ez115 will disclose the necessary information only to the extent legally required.
- Security Protection: In cases involving a serious security threat or suspected fraud, relevant information may be shared with the appropriate authorities for investigation.
Ez115 does not share user data with advertising networks, data brokers, or any third party for commercial purposes beyond the operational requirements stated above.
5. User Rights & How to Contact Us
Your Rights as a User
As an ez115 user, you have clear rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update your profile information directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data under certain circumstances. Such requests will be evaluated against applicable legal and operational requirements. Account deletion will not affect transaction records retained for legal compliance purposes.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data while a query or complaint is being resolved.
Changes to This Policy
Ez115 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Users will be notified of any material changes via a prominent notice on the platform. Continued use of the platform after such changes take effect will be considered your acceptance of the updated policy.
Contact Us
For any queries relating to this Privacy Policy, to exercise your rights, or to report a privacy concern, please contact the ez115 team by email at: [email protected]. We are committed to responding to privacy enquiries within business hours. You may also refer to the Frequently Asked Questions us for further information on data handling.
Your Data, Your Rights
Ez115 is committed to protecting the privacy of every Malaysian user. Register with confidence, or contact us if you have any questions.